Refund Policy
Last updated: 4 August 2026
We want you to be confident engaging VPPOB.com (Aspera Technologies Pvt Ltd). This policy explains when our service fees are refundable and how to request a refund.
1. When you are eligible for a refund
You are eligible for a full refund of our service fee if we are unable to provide a workable business address and the associated documentation for the state you engaged us for.
2. What is not refundable
- Situations caused by your own information or documents — for example, inaccurate or incomplete KYC, or documentation relating to your own warehouse or additional locations.
- Third-party or state-specific charges that have already been paid to external parties on your behalf. These are refunded only to the extent they are recoverable.
- Delays or outcomes outside our reasonable control, including third-party processing times, platform downtime, or changes in procedure or law.
3. How to request a refund
Send your request through the enquiry form on this website, or in writing to our registered office, Office No 305, ICON IT Park, Near Pune–Bangalore Highway, Narhe, Pune, Maharashtra 411041, India. Please include your name, the service and state concerned, the date of engagement, and the reason for your request. Our team will review it and respond within 7–10 working days.
4. Force majeure
We are not responsible for any failure or delay caused by events beyond our reasonable control, including natural events, outages, or the actions of third parties. Refunds do not apply in such cases.
5. Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date at the top shows the latest version. This policy should be read together with our Terms of Service.